Privacy Policy for Collier Row Flowers Orders

Introduction

This Privacy Policy explains how Collier Row Flowers processes and protects the personal data of customers placing flower orders in Collier Row and its surrounding districts. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws. This policy applies to all customers using our services who place orders for delivery or collection within our service area.

What Data We Collect

To process your orders and provide you with a seamless service, Collier Row Flowers collects the following categories of personal data:

  • Name: To identify our customers and recipients.
  • Contact Details: Such as address, phone number, and, where applicable, other relevant contact information to deliver orders and contact you about your purchase.
  • Order Details: Including purchase history, delivery instructions, and any message cards you wish to include.
  • Payment Information: Necessary payment details for order processing. Payment data may be collected directly or via secure payment processors.
  • Correspondence: Any communications between you and Collier Row Flowers, which may include emails, order enquiries, or feedback.
  • Website Usage Data (if applicable): Limited technical data such as browser type, IP address, and device details, to improve our website and ensure security.

Lawful Basis for Processing

Collier Row Flowers collects and processes your personal data using one or more lawful bases defined by the GDPR. These include:

  • Contractual Obligation: To fulfil our contract with you when you place an order. For example, we need your name and address to deliver your flowers.
  • Legal Obligations: To meet our legal requirements such as accounting and record-keeping.
  • Legitimate Interests: To improve our services, respond to queries, and manage our business operations, where such interests are not overridden by your rights.
  • Consent: If we require your consent for processing (for instance, for certain marketing activities), we will ask for it, and you may withdraw it at any time.

How We Use Your Data

Your personal data is used for the following purposes:

  • Processing and fulfilling flower and gift orders.
  • Communicating with you about your order or in response to your enquiries.
  • Delivering orders to the correct addresses and following any specific instructions you provide.
  • Handling payments and processing refunds, where necessary.
  • Improving our website, products, and services through analysis of purchase and usage patterns.
  • Complying with legal and regulatory requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order-related data is typically retained for up to seven years to comply with accounting and legal obligations. If you request that your data be deleted (where applicable), or if your data is no longer needed, we will securely erase or anonymise it, except where continued retention is required by law.

Sharing and Processors

Collier Row Flowers shares your information only where necessary and only with trusted third parties, known as data processors, who provide essential services for our business. This may include:

  • Delivery Providers: To ensure timely and accurate delivery of your order within Collier Row and the surrounding districts.
  • Payment Processors: Secure, compliant third-party providers who process your payments on our behalf. We never store sensitive card information ourselves.
  • IT and System Providers: Companies that support our website and office systems to ensure security and functionality.

All processors are required to handle your data in accordance with GDPR and are only given access to the minimum amount of information necessary to perform their function. They must not use your data for any other purpose.

Your Rights

Under the GDPR, you have specific rights regarding your personal data. These include:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you may ask us to delete your personal data.
  • Right to Restrict Processing: You can request a restriction on the processing of your data in certain situations.
  • Right to Data Portability: Where applicable, you can ask us to transfer your data to you or another data controller.
  • Right to Object: You can object to certain types of processing, such as direct marketing.
  • Right to Withdraw Consent: Where we process data based on your consent, you can withdraw this at any time.

To exercise your rights or for any questions or concerns about your data, please contact us using the details found on our main website or in-store. We will respond to your request as required under the GDPR and always aim to do so promptly.

Data Security

We take your privacy seriously and implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, destruction, or damage. Our payment processors are compliant with relevant security standards, and access to personal data is strictly limited to those who need it to operate our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to our customers as appropriate, and the most current version will always be available from us.

Scope of This Policy

This policy applies to all individuals placing orders for flowers and related products with Collier Row Flowers, whether for delivery or collection, from Collier Row and the surrounding districts. By placing an order or using our services, you acknowledge the collection and processing of your data as described above.

Contacting Us

If you have questions or require further information regarding this Privacy Policy or your personal data, please refer to the contact information provided on our official website or visit us in-store. We are always happy to assist you with any privacy concerns.