Our Fresh Flowers Guarantee: Returns & Complaints Policy
Returns, Refunds & Complaints: Collier Row Flowers
At Collier Row Flowers, we are dedicated to providing our local customers with premium, fresh flowers for every occasion. We take great pride in being a trusted local Collier Row florist, committed to serving households and businesses in Collier Row and neighbouring areas. Your satisfaction is very important, so we have crafted a clear and fair Returns, Refunds & Complaints policy for your peace of mind.
Our Fresh Flowers Guarantee
We guarantee the freshness of every bouquet that leaves our Collier Row shop. We carefully select, arrange, and deliver our flowers so you can enjoy vibrant, beautiful blooms. If, for any reason, your flowers do not arrive in fresh condition, we are here to make it right.
Damaged-on-Arrival Policy
On rare occasions, flowers may suffer damage during transit. If your order arrives with any visible damage or does not meet our high standards of freshness, please let us know as soon as possible. We request that you contact us within 24 hours of receipt, along with a photo of your bouquet, so we can better understand the situation and resolve it promptly. This helps us maintain our fresh flowers guarantee for the Collier Row community.
Freshness Window
Collier Row Flowers ensures all flowers arrive at your door fresh and ready to enjoy. Our blooms are guaranteed to last at least 5 days from delivery when cared for according to the included instructions. Should you experience premature wilting or dissatisfaction with the quality within this freshness window, please reach out to us so we can assist you further.
Refund & Replacement Options
Customer satisfaction is at the heart of Collier Row Flowers. If your order is damaged on arrival or does not meet your expectations for freshness, our friendly team will offer you one of the following solutions, based on your preference and item availability:
- Replacement: We will promptly send a fresh bouquet of the same or similar style to your Collier Row address.
- Refund: We can issue a full or partial refund depending on the nature of the issue.
Our aim is to make the process quick and straightforward to restore your confidence in our fresh flower guarantee.
How to Make a Complaint
If you have a complaint about any aspect of your experience with Collier Row Flowers, we want to hear from you. Please get in touch via our contact form or visit our shop in person during business hours. To help us resolve your issue efficiently, provide your order details and a description of the problem. We aim to acknowledge all complaints within one business day and will keep you updated as we work towards a solution. Most issues are resolved promptly, reflecting our dedication as a reliable Collier Row florist.
Your Trusted Local Florist in Collier Row
Thank you for supporting Collier Row Flowers. Our reputation rests on our commitment to fresh flowers, friendly service, and prompt resolution of any concerns that arise. We appreciate your trust and are honoured to serve the wonderful households and businesses across Collier Row and the surrounding areas.
