Collier Row Flowers Online Purchase Policy | Local Flower Delivery Terms

Terms & Conditions for Ordering Flowers Online from Collier Row Flowers

Introduction

Welcome to Collier Row Flowers, your trusted partner for fresh flower delivery in Collier Row and surrounding areas. These Terms & Conditions govern every online purchase made via our website, covering the order process, payments, cancellations, liability, and your legal rights. By placing an order for flower delivery with Collier Row Flowers, you confirm your acceptance of these Terms & Conditions. Please read them carefully before submitting your order.

Scope of Application

These Terms & Conditions apply to all sales and deliveries arranged online for customers residing in Collier Row and the surrounding districts. Whether you are sending a bouquet across Collier Row or to neighbouring communities, your purchase is subject to the terms set forth here.

Order Process

At Collier Row Flowers, we aim to make your online ordering experience as seamless as possible. The following outlines the process for placing an order for flower delivery in Collier Row:

Selection: Browse our online flower collection and select your desired bouquet or arrangement.
Customisation: Where applicable, use any available personalisation options, such as card messages or special instructions.
Delivery Details: Input accurate delivery information including recipient name, address, date, and contact number to ensure successful delivery across Collier Row or nearby areas.
Confirmation: Review your order summary, including the total price (inclusive of delivery fees if applicable), before proceeding to payment.
Acceptance: Once your order is submitted and payment is successfully processed, you will receive an order confirmation via the website and/or by SMS notification (where applicable). This confirmation constitutes our acceptance of your offer to purchase, creating a binding contract between you and Collier Row Flowers.

If there are any issues with your order, such as out-of-stock items or logistical challenges, our team will promptly contact you using the details provided at checkout to arrange a suitable alternative or offer a refund.

Product Availability and Substitutions

All flower arrangements and products are subject to availability. Due to the seasonal nature of flowers and the supply fluctuations within Collier Row and surrounding areas, specific types, colours, or varieties may occasionally become unavailable at short notice. In such cases, we reserve the right to substitute unavailable items with those of equal or greater value and similar style, quality, and appearance. If significant substitution is required, we will attempt to notify you prior to fulfilment using your provided contact details.

Pricing and Payment

All prices listed on our website are in Pounds Sterling (£/GBP) and inclusive of Value Added Tax (VAT) where applicable. Delivery charges will be clearly stated at checkout before you finalise your flower order.

Collier Row Flowers accepts a range of payment methods suitable for online transactions, including widely-used debit and credit cards. Payment must be completed at the time of ordering. We utilise secure third-party payment processors to protect your financial data throughout the transaction. By placing an order, you confirm that the payment method used is your own, or that you have authority to use it.

In the event of a payment failure or unresolved transaction, your order will not be processed. You will be notified by our system to attempt the payment again or to provide alternative details.

Delivery Terms

Collier Row Flowers provides local delivery services across Collier Row and nearby areas. Please refer to our delivery information page for specifics regarding areas covered and any potential additional fees. Upon confirming your order, you will be invited to select your preferred delivery date. While we strive to fulfil all deliveries on the chosen dates, occasional challenges (such as adverse weather or unexpected supply delays) may result in minor adjustments. In such cases, we will contact you to discuss alternative arrangements.

It is the sender’s responsibility to ensure all delivery details provided are accurate and complete. We cannot accept liability for failed deliveries due to incorrect, incomplete, or ambiguous address or contact information. If the recipient is unavailable at the delivery address, our driver will follow provided instructions. Where none are given, we may leave the flowers with a neighbour or in a safe place, and will leave a note to notify the recipient.

Cancellations and Amendments

We understand that circumstances may change. If you need to amend or cancel your order, please do so as soon as possible. Cancellations or amendments can only be accommodated if the order has not already been dispatched or prepared.

Cancelling Before Dispatch: Orders cancelled more than 24 hours prior to the scheduled delivery date may be eligible for a full refund. Contact us promptly if you wish to cancel or amend.
After Dispatch or Same-Day Delivery: For orders already in preparation or out for delivery, cancellation or amendment may not be possible due to the perishable nature of the goods.

All requests will be evaluated on a case-by-case basis. If you experience any issues with your delivery within Collier Row, please let us know as soon as possible. We always aim to resolve any such issues with fairness and efficiency.

Returns and Refunds

Due to the perishable nature of flowers and the customisation of arrangements, returns are generally not possible once an order is delivered. However, if your order arrives in unsatisfactory condition, is incorrect, or does not match the description, please contact us within 24 hours of delivery. Please provide photographic evidence where possible to support your claim.

If we determine that your order was delivered in a substandard condition or there was an error in fulfilment, we will offer a suitable remedy, which may include partial or full refund, replacement, or redelivery at no extra charge (subject to availability and reasonable limits). Refunds will be issued to the original method of payment.

Customer Responsibilities

When placing an order for flower delivery in Collier Row or the surrounding communities, customers are responsible for:

Providing accurate and complete order and delivery details.
Ensuring someone is available at the delivery address, or specifying a safe alternative delivery arrangement.
Notifying Collier Row Flowers promptly of any issues encountered with delivered flowers.

Please note that flower arrangements should be placed in water soon after receipt and kept at the appropriate temperature for minimum longevity. If caring instructions are provided, please adhere to these guidelines to avoid premature wilting.

Our Liability

Collier Row Flowers is dedicated to ensuring all orders are fulfilled to the highest standards. However, our liability in relation to any online sale of flower delivery is limited as set out below:

We are not liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control (such as natural disasters, severe weather, or strikes).
We are not responsible for unsuccessful deliveries resulting from incorrect or incomplete delivery information provided by the customer.
Our total liability for any loss or damage arising from your order will not exceed the total price paid for the specific order in question.
Nothing in these Terms & Conditions limits our liability for death or personal injury caused by our negligence, fraud, or where it would be unlawful to exclude or limit liability under UK consumer law.

Intellectual Property

All content displayed on the Collier Row Flowers website, including images, text, product designs, and logos, is the intellectual property of Collier Row Flowers or our suppliers and is protected by copyright law. Use of our content for commercial purposes without written permission is strictly prohibited.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising in connection with an online order or the use of our services, shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Your Rights as a Consumer

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law. You have the right to expect goods to match their description, to be of satisfactory quality, and to be fit for purpose. For further information about your legal rights, please refer to the Citizens Advice website or consult a legal advisor.

Changes to Terms & Conditions

Collier Row Flowers reserves the right to update or modify these Terms & Conditions at any time, as required by changes in law or business practices. Any updates will be published on our website. Continuing to place online orders after changes have been made signifies acceptance of the latest Terms & Conditions.

General Provisions

If any provision of these Terms & Conditions becomes invalid or unenforceable, the remaining provisions will continue to apply in full force. No waiver of any of these terms by us shall be considered a further waiver of any other term or a continuing waiver.

Note: These Terms & Conditions apply to all customers ordering online with Collier Row Flowers for deliveries across Collier Row and adjacent areas in accordance with our delivery policies.